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Reservations and Event Services Operations Manager  « Position Deleted on 9/04/2012 »

Institution: Carroll University
Location: Waukesha, WI
Category:
  • Admin - Conference and Events Administration
Posted: 07/05/2012
Type: Full Time
This position is no longer an active posting on HigherEdJobs
Position: Reservations and Event Services Operations Manager

Classification: Administrative Staff (2080 hours per year)

Description:

The Reservations and Event Services Operations Manager reports to the Assistant Director of Reservations and Event Services and provides support for campus operations, scheduled university and non-university events, audio-visual equipment, inventory management, and scheduling and supervision of student staff.

Responsibilities:

Event Management
  • Oversee the preparation of facilities with proper equipment for events as scheduled in accordance with requests scheduled by Reservations and Event Services staff
  • Ensure the placement, operation, and inventory of audio-visual and related equipment in accordance with client requests
  • Coordinate logistics with a several university departments
  • Perform maintenance on audio-visual equipment and ensure repairs are completed as required
  • Communicate on a daily basis with Reservations and Event Services and Campus Services staff to determine scheduled setup/teardown and resource requirements
  • Assist ITS in determining audio-visual support needs for campus events
  • Provide significant support and leadership for major university events such as Homecoming, Convocation, and Commencement
  • In collaboration with Campus Services staff, coordinate Campus Center facility usage including room setup, technology implementation, camp/conference and dining services support, and special programming needs
Supervision
  • Supervise thorough and efficient setup and teardown for all events
  • Serve as primary supervisor and lead with student workers and contracted providers as determined by the Assistant Director of Reservations and Event Services
  • Provide and supervise audio-visual support and recording of events as needed
  • Manage the Campus Center student building manager staff
Administrative
  • Perform required administrative tasks relating to student staff including training, scheduling, and financial aid tracking
  • Use scheduling software to enter events and ensure client requests are monitored and completed
  • Identify maintenance, custodial, and equipment issues that require attention and submit work orders as needed
  • Monitor shift reports submitted by student workers and make continual process improvements related to management of campus activities
  • Prioritize workflow based on calendar of events
  • Assist in the development of marketing and promotional materials for internal and external use.
  • Serve as a back-up to other staff in their absence
General
  • Identify and participate in ongoing training as required
  • Demonstrate professionalism at all times when interacting with clients, faculty/staff, and students
  • Know, understand, and enforce all applicable policies and procedures related to the university and scheduling
  • Work enenings, weekends, and required overtime as needed
  • Support and commit to the goals of the Reservation and Event Services department and Carroll University.
  • Perform other duties as assigned
Qualifications:
Education and/or Experience:
  • Bachelor's degree required
  • Operations and/or event management experience is required
  • Event setup/teardown experience is preferred
  • Higher education experience preferred
Technology Skills:
  • Technical proficiency with lighting, audio-visual, and related equipment preferred
  • Spreadsheet, database, and other computer application skills
  • Experience with Visio, CAD, and/or other related software
Human Relations Skills:
  • Attention to detail
  • Strong communication skills
  • Excellent decision-making capability
  • Ability to take initiative and use proper judgment
  • Ability to function effectively in a fast-paced environment
  • Strong customer service orientation
  • Ability to work as a team member with a diverse group of constituencies
Physical Demands:
  • Ability to occasionally lift 50 pounds or more
  • Ability to stand for extended periods of time
  • Ability to sit for extended periods of time
  • Ability to walk for extended periods of time
Miscellaneous:
  • Maintain a valid driver's license and be insurable under the university insurance program
  • Ability to pass the training course required to operate university vehicles
Submit cover letter and resume to: hroffice@carrollu.edu

Human Resources
Carroll University
100 N. East Avenue
Waukesha, WI 53186

Carroll University is an Equal Opportunity Employer
Carroll University is an equal opportunity employer.