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Student Services Specialist (First Year Experience Program Manager)  « Position Deleted on 5/18/2013 »

Institution: Winston-Salem State University
Location: Winston-Salem, NC
Category:
  • Admin - Residence Life and Housing
  • Admin - Student Affairs and Services
Posted: 05/04/2013
Application Due: 05/17/2013
Type: Full Time
Salary: $31,000 to $35,000 USD Per Year
This position is no longer an active posting on HigherEdJobs
Brief Description of Duties: STUDENT SERVICES SPECIALIST (FIRST YEAR EXPERIENCE PROGRAM MANAGER - FYRE PROGRAM MANAGER)

THIS POSITION IS BEING RECRUITED AT THE JOURNEY LEVEL.

JOB SUMMARY
The FYRE Program Manager serves in a collaborative role with the Department of Housing and Residence Life, working with professional Hall Directors and Area Coordinators in overall program development, monitoring, supporting, and follow up necessary for a successful FYRE. The FYRE Manager will work with other campus colleagues to further develop and strengthen the residential program focusing in the academic success of our first year students. The FYRE Manager will assist in hall manage, duty rotation, and have primary responsibility for the academic success and satisfaction of 60-100 first year residential students.

The FYRE Manager position is a 12-month full-time, live-on position with on-call, evening, weekend, and holiday responsibilities. Professional development is supported and encouraged. The responsibility of the department is to oversee and managing eight (8) existing residence halls and the new residence hall under construction which include 2,400 students living on campus.

Competencies: THIS POSITION IS BEING RECRUITED AT THE JOURNEY LEVEL.

PROGRAM MANAGEMENT
Oversee the coordination, planning and executing of specific educational, cultural and social activities for the residence halls, in accordance with the programming guidelines established for the academic year. Coordinate and assist with implementation and advertisement of student affairs programs. Work to enhance the development of staff student and paraprofessional staff members. Serve as a member of the Residence Hall Training Committee. Serve on committees as assigned by supervisor. Participate in all organizational training for consistent management and supervision.

CLIENT/CUSTOMER SERVICE
Receive visitors and general public in a courteous, professional and helpful manner daily. ID security checks for all persons entering the residence halls. Maintain excellent customer service skills to colleagues, students, staff and visitors daily.

INFORMATION/RECORDS ADMINISTRATION
Interprets and enforces policies, rules and regulations of the University and the residence hall. Opening/closing of residence halls in accordance with procedures mandated by housing and residence life. Refer students with serious problems to the appropriate source for help. Develop a schedule and monitoring process for Professional staff and/or student coverage in residence halls. Contact your immediate supervisor with any adjustments to regular work schedule for approval before the schedule changes are made. Intervene and respond to disciplinary concerns of staff and students as needed. Evaluate and submit residence hall reports daily, weekly, monthly as requested by supervisor.

MANAGING WORK AND PERFORMANCE
Checks work for mistakes before sending out of the office. Respond immediately to all emergency situations. Returns missed calls within 30 minutes. Takes initiative to complete assignments. Complete quarterly, semester, and annual departmental reports and all reports as requested by the supervisor. Follow procedures exactly to make sure all parts of the job are completed.

Required Education/Experience/Skills (Minimum Qualifications): REQUIREMENTS: MINIMUM TRAINING AND EXPERIENCE

BACHELOR'S DEGREE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.

Special Instructions: PLEASE NOTE: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

"If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations."

Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
Winston-Salem State University is an equal opportunity, affirmative action employer.