This position is responsible for assisting with oversight of the maintenance and security of academic records and for ensuring that University policies, procedures, and regulations related to the Records Office are administered. Responsibilities include: Assisting the Registrar in developing, evaluating, interpreting, and enforcing policies, procedures, and strategies applicable to the area of responsibility; assisting in overall management and planning for the office, including oversight of the Transcript Specialist and Student Services Specialists. Interpreting and explaining academic policies and procedures; responding to inquiries for information and making referrals to other University offices as appropriate. Maintaining security of student records in accordance with FERPA. Counseling students on academic, registration, and records problems. Assisting with or supervising the input/update of student data, records maintenance, registration, grade entry, etc. Planning, organizing, and supervising the registration of students; troubleshooting problems with student registration and escalate problems to the Asst Registrar-Banner as necessary. Collecting, editing, and maintaining the schedule of classes for each semester of the academic year. Supervising and assigning academic classroom space. Determining individual exceptions to the policies set forth for the registration and withdrawal of students. Responding to the National Student clearinghouse when degree and/or enrollment verification information is requested. Participating in the development and maintenance of academic processes in the Student Information System. Training faculty, staff and students on functionality of the Student Information System. Training faculty and staff on FERPA regulations. Participating in new Student Orientation and assisting with registration during Orientation.

Qualifications:

Bachelor's degree required. Must have previous work experience in Higher Education with demonstrated familiarity with standard records-keeping procedures (preferably AACRAO criteria), FERPA, and other legal issues relating to official academic records. Experience with SCT Banner preferred. Must have knowledge of advanced computer support systems for data management and ability to apply new technologies. Must be detail oriented with ability to work under deadlines and contribute to team effort. Must have excellent communication, administrative, organizational, interpersonal, and leadership skills, including ability to identify and resolve complex problem.

To apply, visit www.utc.edu/employment.php

The University of Tennessee at Chattanooga is an equal employment opportunity/affirmative action/Title VI/Title IX/Section 504/ADA/ADEA institution.