This position is no longer an active posting on HigherEdJobs

Skip Navigation

Job Seekers, Sign In

IT Specialists: Associate, Specialist, and Senior Levels - Engineering IT Shared Services (A1300038)  « Position Deleted on 3/31/2013 »

Institution: University of Illinois at Urbana-Champaign
Location: Urbana, IL
Category:
  • Admin - Computing - Support and Training
  • Admin - Computing - Network/System Administration
Posted: 01/29/2013
Application Due: 12/01/2013
Type: Full Time
Notes: included on Affirmative Action email
This position is no longer an active posting on HigherEdJobs
Logo

IT Specialists: Associate, Specialist, and Senior Levels

Engineering IT Shared Services

College of Engineering

University Of Illinois at Urbana-Champaign

This is an open and continuous search. Applications will be reviewed on a business need basis through the closing date of this announcement.

Engineering IT Shared Services at the University of Illinois at Urbana Champaign seeks applicants for IT Specialist positions at three different levels of experience. Engineering IT is the primary IT services provider for Engineering at Illinois, supporting more than 1,100 faculty and staff and almost 10,000 students. Its mission is to ensure that all faculty, students and staff in the College have easy and well-supported access to the information and educational technology services they require. Here are some excellent opportunities to join our dynamic team:

IT SPECIALISTS-VARIOUS LEVELS

All levels of professionals we select (Associate IT Specialist, IT Specialist, and Senior IT Specialist) will research, implement, install, and provide appropriate network administration, endpoint, and end-user application and system-level support for assigned departments and users within the College of Engineering. This individual will provide support for components including academic and business operations, classrooms and instruction labs, and extensive research computing. Specific duties and responsibilities include the following, but may vary depending on position level:
  • Managing a complex environment consisting of user access, file and print share, network subnets, engineering-specific software applications, and high-performance computing.
  • Working with units and individual faculty to establish the unique technological needs for learning and research environments.
  • Providing administration and customization of centralized network services, local LAN switch management, and management of desktops.
  • Configuring and administering the Engineering organizational unit of the campus Active Directory (AD).
  • Promoting use of centralized services, acquiring such services, and adapting them to the unique needs of units and faculty.
  • Assisting in the planning, research, purchasing and installation of IT systems and products (hardware/software deployment).
  • Analyzing functional and performance issues, offering solutions, and implementing corrective actions.
  • Performing various IT tasks requiring some evaluation, originality, and ingenuity.
  • Independently completing assigned projects lasting two to six months.
  • Acting as a technical and institutional resource.
  • Consulting with users on installation and use of software applications interfacing with or using network connections, and optimizing systems for best performance.
  • Communicating IT services and strategies through presentation and documentation to supported users, college administrators, and IT peers.
  • Promoting excellent customer service, maintaining strong relationships with the user community, and setting/managing expectations of customers.
QUALIFICATIONS FOR ASSOCIATE IT SPECIALIST

Minimum qualifications:
  • Bachelor's degree or higher.
  • One or more years of full-time or equivalent part-time professional experience in IT operations, which must include: 1+ years of experience with Windows, Macintosh, or Linux workstation support; Experience working with customers.
  • Demonstrated ability to perform assigned work independently, and escalate appropriately.
  • Excellent written and verbal communication skills.
  • Ability to work in a collaborative environment.
  • Strong working knowledge of Windows, Macintosh, or Linux operating systems on TCP/IP networks.
  • Technically skilled with all common user applications, such as Internet browsers, word processors, and email clients.
  • Knowledge of common desktop and mobile computing platform hardware and troubleshooting techniques.
Preferred qualifications:
  • Experience with more than one operating system platform.
  • Experience diagnosing network problems and maintaining network security.
  • Experience in the administration of Microsoft Active Directory and/or LDAP.
  • Experience in technology at Illinois or another institution of higher education.
QUALIFICATIONS FOR IT SPECIALIST

Minimum qualifications:
  • Bachelor's degree or higher; master's degree will be considered as one year of experience.
  • Three or more years of professional experience in IT operations, which must include: 1+ years of experience with Windows, Macintosh, or Linux workstation endpoint administration; 1+ years of experience working with customers; 1+ years of experience administering TCP/IP LANs; Experience participating in diverse work groups.
  • Demonstrated ability to work independently, prioritize user requests, and escalate appropriately.
  • Excellent written and verbal communication skills
  • Ability to work in a collaborative environment
  • Solid understanding of the business of IT service delivery, with emphasis on endpoint management.
  • Proven ability in the administration of Microsoft Active Directory and/or LDAP.
  • Demonstrated ability to diagnose network problems and maintain network security.
  • Strong working knowledge of Windows, Macintosh, or Linux operating systems on TCP/IP networks.
  • Technical skills in most/all of the following: networking (OSI Model), IT security, OS imaging, and Active Directory.
  • Knowledge of essential network services, including DNS, DHCP, and VPNs.
  • Knowledge of common desktop and mobile computing platform hardware and troubleshooting techniques.
  • Knowledge of network and security concepts.
Preferred qualifications:
  • Experience automating tasks in large-scale (200+) Windows or Linux deployment environments.
  • Experience with more than one Operating System platform.
  • A background that includes supervising student employees.
  • Scripting/programming skills in one or more languages/platforms
  • Experience in technology at Illinois or other institution of higher education
QUALIFICATIONS FOR SENIOR IT SPECIALIST

Minimum qualifications:
  • Bachelor's degree or higher; master's degree will be considered as one year of experience.
  • Six or more years of professional experience in IT operations, which must include: 3+ years of experience with Windows, Macintosh, or Linux workstation endpoint administration; 3+ years of experience working with customers; 3+ years of experience administering TCP/IP LANs; 1+ years of experience in a higher-education environment.; Experience participating in diverse work groups.
  • MCITP: Enterprise Desktop Support Technician and RedHat Certified Systems Administrator, or 3+ years supporting desktops, servers, and printers in an Enterprise environment with a directory service.
  • Ability to work independently, prioritize user requests, and escalate appropriately
  • Excellent written and verbal communication skills to a variety of audiences (management, peers, users)
  • Ability to work in a collaborative environment
  • Solid understanding of the business of IT service delivery.
  • Proven ability in the administration of Microsoft Active Directory and/or LDAP.
  • Demonstrated ability to diagnose network problems and maintain network security.
  • Strong working knowledge of at least two/technical expertise in at least one of the following: Windows, Macintosh, or Linux operating systems
  • Technical skills in most/all of the following: desktop virtualization, networking (OSI Model), IT security, OS imaging, Active Directory, enterprise endpoint management, Group Policy on Windows or equivalent open-source management tools on Linux.
  • Advanced knowledge of and troubleshooting capabilities in services such as DNS, DHCP, VPN, and VoIP.
  • Script/programming skills in one or more languages and/or platforms.
  • Knowledge of common desktop and mobile computing platform hardware and troubleshooting techniques.
  • Knowledge of network concepts like routing, switching, and wireless technologies
  • Knowledge of security concepts like access control, authentication/authorization
Preferred qualifications:
  • Experience automating tasks in large-scale (200+) Windows or Linux deployment environments.
  • A background that includes supervising student employees.
  • Experience leading small (3-6 member) project teams or working groups to complete specific projects and goals.
These positions are full-time, benefits-eligible academic professional positions appointed on a 12-month service basis. The expected start date is based on the business needs of the organization. Salary and position level are commensurate with experience and qualifications. Minimum salary for Associate IT Specialist $36,000. Minimum salary for IT Specialist $47,100. Minimum salary for Senior IT Specialist $55,000.

To apply, please create your candidate profile at http://jobs.illinois.edu and upload your cover letter, resume, and names/contact information for three references as a single PDF file by December 1, 2013. Interviews and hires may take place prior to the closing date; however, full consideration will be given to complete applications received by that date.

For further information regarding application procedures, contact Sarah Musselman at slmussel@illinois.edu or 217-244-1056. Additional information about Engineering IT Shared Services can be found at http://it.engineering.illinois.edu.

Illinois is an Affirmative Action/Equal Opportunity Employer and welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. ( www.inclusiveillinois.illinois.edu .)

The University of Illinois is an Equal Opportunity/Affirmative Action Employer. The administration, faculty and staff embrace diversity and are committed to attracting qualified candidates who also embrace and value diversity and inclusivity.