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Technology Support Analyst - Journey - 259400 Af Facilities Services Adm East Hr  « Position Deleted on 4/06/2013 »

Institution: East Carolina University
Location: Greenville, NC
Category:
  • Admin - Computing - Support and Training
  • Admin - Computing - Network/System Administration
  • Admin - Computing - Programming/Analyst
Posted: 03/08/2013
Application Due: 04/05/2013
Type: Full Time
Salary: $31,100 to $62,398 USD Per Year
This position is no longer an active posting on HigherEdJobs
Job Description: The selected candidate will function as the Technology Manager for Campus Operations, comprising over 400 end users, several business applications, and numerous other technical systems. This position has significant programming/coding responsibilities (managerial and execution).

This position is responsible for providing application integration and server support; comprehensive technical consulting including needs analysis, installation and configuration of workstation hardware and software, troubleshooting, and problem resolution for desktop users; and providing guidance and direction for ongoing technology projects. The selected candidate will be responsible for administering departmental file, web, and application servers; ensuring that backup/restore procedures are in place and followed ; troubleshooting server hardware, software, and server OS problems; assessment and application of OS, security, and virus patches; capacity planning; performance tuning; and assisting database administrators as required. Assistance will include updates, patches, anti-virus, and creation of data backups. Scripting experience and experience creating and supporting database-driven web sites and web applications are necessary. In addition, familiarity with Microsoft .Net, VB.net, C#, T-SQL, SQL Business Intelligence Development Studio and Visual Studio is critical. The selected candidate will also be involved in the operation and maintenance of other electronic systems including global positioning systems, campus radio systems, web-based surveillance systems, fleet management fuel systems, Power Metering Systems, and fire alarm reporting systems. The selected candidate will also be responsible for managing Campus Operations/Facilities web pages through the use of the Common Spot content management system.

Candidates should possess excellent written and oral communication skills, as interaction with vendors and other employees will be required, as well as the ability to work with little supervision in a team environment. Strong project management and prioritization skills are essential for planning system upgrades and new system installations. Supervisory experience is preferred, as the selected candidate will be providing supervision of Contributing Technology Analyst and student workers. It is essential that candidates possess a thorough knowledge of the following: Microsoft Windows Server 2003/2008, Windows Active Directory Organizational Unit administration, Microsoft Outlook and Exchange connectivity, SharePoint and Windows Server administration and backup. Candidates should have experience supporting operating systems (Windows 2003/2008 Server, Windows 7, and Windows XP) in a networked environment, as well as desktop applications (Microsoft Office, Internet Explorer, Mozilla Firefox, Adobe Acrobat, Java, etc.) A strong knowledge of Microsoft Office products, especially Access, is critical and essential. Experience with disk imaging concepts and technologies are preferred such as drive duplication (Ghosting) and various other software utilities. Necessary experience includes providing support that encompasses both hardware and software troubleshooting, and malware and antivirus removal. The selected candidate will be responsible for becoming familiar with Microsoft Windows 8 upon deployment within the Campus Operations division.

Prefer graduation from an appropriately accredited four-year college or university and three years of experience in the information technology field related to the position's role; or graduation from an appropriately accredited four-year college or university with a major in computer science or information technology or related degree.

On-call responsibilities may be required.

Minimum Qualifications: An appropriately accredited associate's degree in computer science, information technology, or a related discipline and one year of experience in the information technology field related to the area of assignment; or an appropriately accredited bachelor's degree and one year of experience in the information technology field related to the area of assignment; or an appropriately accredited bachelor's degree in computer science, information technology, or a related discipline; or an equivalent combination of training and experience.

Special Instructions to Applicants: This position is subject to the Career Banding Salary Administration Plan. If candidates are not identified at the Journey level, management may consider candidates at a lower competency level. Pay will be commensurate with applicant's competencies as well as budget, equity, and market considerations.

Salary Grade Equivalent: 72 (for reduction-in-force priority purposes only)

Job Close Date: 04/05/2013
East Carolina University is an Equal Opportunity/Affirmative Action University and accommodates individuals with disabilities. Proper documentation of identity and employability is required at the time of employment.