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Director of Learning Services

Position Deleted on 3/09/2012. This position is no longer an active posting on HigherEdJobs.
Fresno, CA
Admin - Tutors and Learning Resources
Application Due:
Full Time
California State University, Fresno
Learning Center
Vacancy # 11769

Director of Learning Services

General Information:

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines at the doctoral level. The current enrollment is approximately 20,000 students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, education, industry, business and government. The university was one of the first US Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its new Community Engagement Classification.

Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within easy driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, Lake Tahoe, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.


Reporting to the Assistant Vice President of Student Success Services, the director has primary responsibility for providing vision, leadership, and management of programs and services designed to facilitate student learning and promote student success. This includes tutorial services, academic skills workshops, supplemental instruction and an early warning program (SupportNet). The director also serves on campus wide committees designed to coordinate campus student success efforts.

Position Summary:
  • Provide management to the development and implementation of innovative strategies to support student learning and retention through graduation
  • Collaborate with academic departments and support programs to develop and implement innovative programs and strategies to support student learning in the classroom
  • Oversee the development of a comprehensive tutor training program and the expansion of supplemental instruction and SupportNet (early warning program)
  • Provide group and individual student advising on personal development, learning skills and academic issues
  • Develop and execute a comprehensive assessment plan to improve services, gauge the effectiveness of programs and services
  • Budget planning and fiscal management for the Learning Center, the Tutorial Center, and SupportNet
  • Supervise and evaluate professional, administrative, and student support staff
Secondary Duties of the job include the following:
  1. Work closely with Academic Affairs and other Student Affairs programs and departments to develop partnerships, services, and activities which support student retention and graduation
  2. Conduct research on how student learn and use knowledge to develop and expand learning assistance programs and services
  3. Work to ensure quality control in services offered through the Learning Center
  4. Seek grant-funding opportunities to supplement funding for the Learning Center
  5. Performing other duties appropriate to the position as assigned by the assistant vice president


  1. A master's degree
  2. A minimum of three years of progressively responsible management experience in a student service program such as a Learning Center or tutorial program and experience with program development, evaluation, fiscal management and supervision
  3. Demonstrated knowledge of learning theory and sensitivity to issues and needs of students from low-income, diverse ethnic and cultural backgrounds
  4. Knowledge of statistical and research methods
  5. Highly developed leadership and supervisory skills in applying sound personnel practices and procedures
  6. Strong problem-solving and conflict resolution skills
  7. Solid interpersonal skills
  8. Excellent oral and written communication skills
  9. Proven ability to manage a service-oriented learning center

Demonstrated ability to do the following:

  • Develop, organize, implement and evaluate programs which support student learning and development
  • Reach practical, logical, objective decisions and put effective changes into practice
Filing Deadline:
Applications received by March 9, 2012, will be reviewed for minimum qualifications and given full consideration by the hiring manager and/or search committee. Qualified applicants received after that date will be forwarded upon request to the hiring manager and/or search committee.

Commensurate with experience and qualifications

Application Procedures:
Individuals interested in being considered for this position should submit an on-line application and attach the following supporting documents: 1) resume, 2) a letter of interest which includes a narrative detailing how the candidate fulfills each of the required and preferred items listed under Qualifications, and 3) the names, email addresses and telephone numbers of three references who can provide current assessments of the candidate's qualifications for the position. Full consideration will not be given to applicants who fail to complete all application requirements.

How To Apply:
To apply for this or any open position at Fresno State visit our online employment site at: .

California State University, Fresno is an Equal Opportunity Employer.

California State University, Fresno is an Equal Opportunity/Affirmative Action employer.
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