San Bernardino Community College District

Dispatch Clerk

Posting Number: 080724
Posting Date: 02-23-2012
Closing Date: 03-08-2012

Summary Description
Under the direction of the Chief of Police or Lieutenant, operate computer, telephone and radio communications equipment to receive and record emergency calls and routine calls for service; provide information, dispatch police and emergency personnel; type, file, and perform a wide variety of clerical support duties in the Police Department.

Examples of Duties
The following duties are typical for this classification.
1. Handle front counter traffic at the Police Department.
2. Receive emergency calls for service.
3. Handle complaints and inquiries from the public.
4. Operate a variety of communications equipment including telephone, two-way radio, and computer equipment.
5. Prepare reports and logs of unusual incidents, contact agencies involved with major emergency operations such as the County Fire Department, neighboring police agencies and various State agencies that deal with emergency and disaster operations.
6. Maintain contact with all units on assignments; maintain status and location of field units; enter, update, and retrieve information on wanted persons, stolen property, vehicle registration and other information from statewide computer networks; and perform a wide variety of clerical functions that support the overall operations of the Police Department.
7. Operate standard office machines including typewriters and computer video display terminal keyboard (automated dispatch).
8. Operate Live Scan fingerprint equipment.
9. Prepare and maintain logs of incoming and outgoing calls.
10. Type police reports, incident reports, and other materials; process file or duplicate as appropriate.
11. Performs related duties as assigned.

Minimum Requirements
Education/Training:
High school diploma

Experience:
One year of clerical experience preferably involving extensive public contact.

License or Certificate:

• Possession of a current valid P.O.S.T. Public Safety Dispatch certificate or successful completion of the P.O.S.T. Public Safety Dispatcher course within six months of the date of employment. In the case of a lateral transfer, the incumbent is required to successfully complete this training within six months from date of transfer.
• Possession of a valid California Driver's License.

Appointment to Dispatch Clerk position:
Appointment to position is contingent upon satisfactory completion of a background investigation by an independent investigator including, but not limited to, investigation of past employers, employment records, licenses, certifications, education, references, criminal and civil records, and consumer credit check. All applicants will be required to execute appropriate waivers and releases, answer questions, and be interviewed by investigator as a condition of employment.

Desired Qualifications
Knowledge of:

• Standard radio and telephone communications receiving and transmitting equipment.
• Standard broadcasting procedures and roles.
• Operation of common radio dispatching equipment.
• Basic computer knowledge.
• Modern office practices, procedures, and equipment.
• Record-keeping/filing techniques.
• Telephone techniques and etiquette.

Ability to:

• Demonstrate excellent customer services skills.
• Speak clearly and distinctly.
• Exercise good judgment and make sound decisions in emergency situations.
• Effectively communicate with and elicit information from upset and irate citizens.
• Exercise independent judgment and work with minimum supervision.
• Understand and follow oral and written instructions.
• Handle multiple events effectively.
• Operate a computer-aided dispatch center, computer systems, and other office equipment accurately to maintain routine records.
• Type at 35 words per minute from clear copy.
• Establish and maintain cooperative and effective working relationships with others.

Duties performed in an active and often hectic environment; dispatchers are required to work various shifts as needed; operate a visual display terminal for an extended period of time, must be able to hear alarms and other auditory devices; must be able to sit or stand for long periods of time, lift and carry up to 25 lbs. and constant interaction with students, staff, and the public.

Special Instructions to Applicants
To be considered an applicant, interested persons must submit ALL of the following documents:
1. Completed San Bernardino Community College District ONLINE Application. (Do not state "see resume" on the application form). Paper applications will not be accepted. Incomplete applications will not be accepted.
2. A resume summarizing your educational and professional experience.

Testing will be required for this position. Qualified candidates will be contacted via email to the email address provided in their application.

Salary and Benefits
Salary range of $2,750 to $3,343 per month. Starting salary will be set at $2,750 per month. Includes family medical, dental, and vision coverage and employee life insurance (employee contribution dependent upon plan selected). PERS Retirement (employee contributes 7%). CSEA union (dues are 1.5% up to a maximum of $36.75)

Working Hours
8 hours per day, 40 hours per week. The Police Department is a 24-hour-per-day, 7-days-a-week operation which requires rotating shift work (days, swing, or graveyard shifts, weekends and holidays). Dispatchers are subject to emergency call out.

For more information and to apply, visit: http://www.sbccdjobs.com/

EOE

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San Bernardino Community College District is an Equal Opportunity Employer

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