Director of Financial Aid
The Director is responsible for leading the Office of Student Financial Aid, administering the student financial aid program including federal, state and local funds and providing outstanding customer service to students and their families. The Office is responsible for interpreting and advising students on federal and State University financial aid programs, and assisting students and parents in determining need and eligibility for various student aid funds. This is a calendar year (twelve-month) professional appointment.
ESSENTIAL JOB FUNCTIONS
- Leads and manages a Financial Aid Office and staff that provides high quality, customer focused services to students and families;
- Works collaboratively with other college functions and shared services partners to maximize efficiencies and improve service;
- Ensures that the College has exception-free Financial Aid audits and program reviews by keeping abreast of and implementing all federal and state laws and regulations that pertain to the programs administered by the Financial Aid Office;
- Manages and supervises all financial aid processes for awarding student loans, grants, and scholarship packages;
- Develops and monitors the Financial Aid Office budget including personnel needs, departmental operating expenses;
- Develops student costs of attendance (individual student budgets) including tuition, books, fees, room and board etc.
- Monitors students satisfactory academic progress;
- Reconciles student receivable accounts with the Student Accounts Office;
- Interprets and applies federal laws and regulations; college policies and regulations; and state regulations relating to the delivery of student financial assistance;
- Oversees all administrative functions of the Financial Aid Office by supervising, providing ongoing professional development opportunities, and evaluating all full-time and part-time employees;
- Calculates refunds and repayments for students who withdraw from school;
- Maintains College's Financial Aid data to assure timely and accurate submission of required federal, state and local reports;
- Develops and directs financial aid strategies within the framework of federal and state regulations that are consistent with the enrollment management objectives of the College and by administering financial aid, scholarships and student employment programs that support student recruitment and retention
- Utilizes and maintains the current Financial Aid module in the College's student information system (Banner). Ensures that the system is used effectively and that processes and product enhancements are developed which are technologically up-to-date and user/student friendly;
- Contributes to student satisfaction through delivery of quality customer service in all aspects of the administration of financial aid;
- Ensures that students are informed about their eligibility for financial aid by developing and directing a system for collecting and evaluating applications, and for the timely and effective awarding of all types of financial aid;
- Maintains confidentiality of information exposed to in the course of business regarding students, supervisors or other employees;
- Other similar or associated duties as required or directed.
MINIMUM EDUCATION, SKILLS AND ABILITIES
- Bachelor's degree required; master's degree preferred. A minimum of three years of progressively responsibility for financial aid programs at a college or university or an equivalent combination of education and experience.
- Knowledge of federal, state, and institutional financial aid programs;
- Ability to deal effectively with a diverse student body;
- Ability to commit to a team-building approach;
- Experience with need analysis, counseling, and packaging aid;
- Ability to work under pressure to meet timelines and objectives;
- Strong interpersonal and communication skills;
- Ability to occasionally travel to workshops and conferences on behalf of the College;
- Ability to occasionally work flexible work schedules including evenings and weekends as needed.
Completed application consists of the following:
1. Letter of application addressing qualifications and salary expectations for this position
2. Current resume, with the names and addresses of at least three professional references
3. Official transcripts or copies thereof
4. SUNY Cobleskill application form