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FT Staff: Records Specialist (PR10192012SJ)

Position Deleted on 9/20/2013. This position is no longer an active posting on HigherEdJobs.
Raleigh, NC
  • Admin - Registrars
  • Admin - Secretary and Administrative Assistants
07/10/2013 (Reposted Job: Initially posted on 10/23/2012)
Application Due:
Open Until Filled
Full Time
DEPARTMENT: Records & Registration


Do NOT use the "Apply for this position through My" feature to apply.

To be considered for employment, a candidate who meets job opening qualifications must complete the following steps for EACH job opening to which the qualified candidate applies.

Submit ALL the following documents in ONE package directly to the Human Resources Department, by ONLY ONE of the following methods: mailed hard copy (recommended for the best presentation of your credentials), or by fax to (919) 546-8484.
  • A fully completed Shaw University Application Form (see link below for write-in Application).
  • A current resume or curriculum vitae.
A resume or curriculum vitae without an accompanying Shaw University Application Form, and other required documents, cannot be accepted.

Any potential hire is contingent upon the FINALIST candidate's ordering OFFICIAL transcript(s) of the highest degree received (as required by the job posting qualifications) to be MAILED DIRECTLY FROM the institution(s) DIRECTLY to: Human Resources Department, Shaw University, 118 E. South Street, Raleigh, NC 27601. Hand-delivered sealed transcripts will not be considered as official - they must be received directly from the awarding institution(s).

Candidates are personally responsible for any potential travel and/or relocation expenses incurred.

Primarily responsible for front-desk customer service to walk-in visitors, ensuring internal/external customer satisfaction. Position processes incoming requests for transcripts and assists students with the registration process; generates template-style correspondence, reports, and mail merge documents; performs data entry of student records; creates and maintains hard copy and digital files and records; maintains office supplies and handles departmental mail. Additionally position provides backup support departmental phone coverage and responds to verification requests for enrollment and degree certification.

  • High school diploma or G.E.D.
  • 1 year of related work experience in customer service and administrative support.
  • Specialized computer skills training with proficiency in mail merge, email, basic spreadsheet functions, proper document preparation and formatting, and general business protocol.
  • Ability to effectively multi-task and produce accurate professional work products under demanding timelines.
  • Bachelor's degree or an Associate's Degree in Office Systems Technology or Secretarial Science.
  • Experience in an institution of Higher Education.
  • Assist students with the registration process
  • Provide students with accurate instructions on how to navigate the online registration system.
  • Input into the registration system necessary entries for such occasions as: closed courses, adding a seat to a course, overload courses, and independent study courses.
  • Process incoming requests for transcripts.
  • Provides front desk customer service to walk-in visitors.
  • Creates and maintains forms, records and files, including files, checklists and systems data.
  • Ensures security of all confidential data and information.
  • Provides departmental backup phone coverage.
  • Provides backup in response to verifications for enrollment and degree information.
  • Provides backup in processing records for students who "Never Reported" (N/R) to class.

  • Commensurate with qualifications and experience.
  • Health insurance
  • Dental insurance
  • Short- and long-term disability insurance
  • Life insurance
  • Retirement plan
  • Paid annual leave
  • Paid holidays
From time to time, benefits may be added or deleted from the Shaw University benefits package.

  • Must provide proof of eligibility to work in the United States.
  • Subject to a background check, drug screen.
The preceding job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. It does not create an employment contract, implied or otherwise.

Do NOT use the "Apply for this position through My" feature to apply. Follow the APPLICATION INSTRUCTIONS at the top of this job posting.
Equal Opportunity/Affirmative Action Employer
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