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Head, User Services

Position Deleted on 3/19/2014. This position is no longer an active posting on HigherEdJobs.
Las Vegas, NV
  • Admin - Libraries
  • Faculty - Science - Library and Information Science
Application Due:
Open Until Filled
Full Time
The University of Nevada, Las Vegas invites applications for Head, User Services.

UNLV is a comprehensive research university of approximately 28,000 students and 2,900 faculty and staff dedicated to teaching, research, and service. The university has internationally recognized programs in hotel administration and creative writing; professional degrees in law, architecture, and dental medicine; and leading programs in fine arts, sciences and education. UNLV is located on a 332-acre main campus and two satellite campuses in dynamic Southern Nevada. For more information, visit us on-line at:

This position is located within the Libraries' Division of Research and Education. In support of the University Libraries' mission and shared values, the Research and Education Division fosters collaborations that contribute to our users' academic success, research, and lifelong learning. The Division positively impacts student learning and supports the research and scholarly agenda of the University. This mission is realized through:
  • instruction of learners using a variety of methods and tools,
  • partnerships with faculty to create an integrated, assessable, information literacy-focused curriculum,
  • provision of targeted information resources,
  • expert, point-of need research assistance, and
  • a commitment to fostering competencies for lifelong inquiry.
Reporting to the Associate Dean for Research and Education, the Head of User Services will collaborate to further articulate and implement the Libraries' service philosophy with a heavy emphasis on user-centeredness. This reimagined position will be responsible for provision of high-quality, seamless services at physical library desks in UNLV's Lied Library, including Circulation, Media, Computer Help, and Research and Information. The department has eight staff, three of whom are direct reports, and many student employees.

Responsibilities include: ensuring appropriate staffing for library service points, including oversight of training and scheduling; collaborating to establish and revise library public policies (e.g., circulation, building use, public access); continuous improvement of library desk services including transition of services to an unmediated and/or virtual environment; reviewing user feedback and resolving disputes; chairing the Libraries Service Providers Group, which includes representatives from all library functional areas including the branch libraries, with a focus on a consistently positive user experience; and conducting ongoing assessments related to User Services to assist in formulating policy and determining strategic directions. The Head of User Services will work with others to explore and evaluate solutions to meet user and organizational needs, including but not limited to developing library policies or privileges for special populations; investigating the future of electronic reserve services and library self-checkout; and participating in public space renovation projects. The Head will provide service at a minimum of one library service desk. It will be important for the Head of User Services to exercise sound judgment and collaborate with fellow department heads in leading the creation of programs and services for the UNLV community that will advance the research enterprise and foster a climate of scholarly inquiry and student achievement while continuously enhancing the user experience.

As a tenure-track library faculty member, the incumbent will be expected to work collaboratively with others; engage in scholarly activities; and provide service to the university, the community, and the profession in accordance with Libraries and University standards for promotion and tenure. The Head of User Services will have demonstrated the ability to work in a complex, changing environment with a positive, flexible, and innovative attitude, and he or she will have a proven capacity to work effectively and collegially in teams with staff at all levels as well as with faculty and students.

Required: A Master's degree from a program accredited by the American Library Association; supervisory or managerial experience; demonstrated commitment to user-focused services and experience working collaboratively and constructively with a wide range of groups and individuals; evidence of excellent organization skills and sound judgment; evidence of energy, creativity, initiative and commitment to professional growth; the ability to work independently and collegially; excellent written and oral communication skills; and a record of professional engagement and scholarship.

Preferred: Two or more years as a manager and supervisor of full time staff in an academic library; experience in developing library policy; conflict resolution experience; demonstrated experience in developing working partnerships with academic departments and other campus communities; demonstrated project management experience; and experience, reputation, and scholarship record sufficient to meet criteria for appointment as a tenured faculty member.

This is a full-time, 12-month, tenure-track position at Rank II or III (equivalent to an Assistant Professor or Associate Professor). Salaries are competitive with those at similarly situated institutions and dependent upon labor market. Position is contingent upon funding.

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. The review of materials will begin September 1, 2013, and will continue until the position is filled. Materials should be addressed to the Head, User Services Search Committee Chair, and are to be submitted via on-line application at For assistance with UNLV's on-line applicant portal, contact UNLV Employment Services at (702) 895-2894 or
UNLV is an Affirmative Action / Equal Opportunity educator and employer committed to excellence through diversity.
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