Helpdesk Support Technologist, Unified Technology Support « Position Deleted on 4/04/2013 »
|Institution:||Ball State University|
Professional position available immediately.
Responsibilities: serve as a software specialist for enterprise software, such as learning management systems and testing applications, which includes consulting with faculty, staff and students to assist them to utilize these applications and resolve technical issues; provide support for these applications at a systems level; provide technical expertise and desktop support within the UTS Technology Helpdesk and other support areas in the UTS Tech Center; advise full-time staff and student employees in their effort to resolve technical, informational and policy-related issues.
Minimum qualifications: bachelor's degree or higher; at least three years of experience working with microcomputers, networks, and software applications with an emphasis on troubleshooting, maintenance, and system integration; experience in an academic environment or comparable setting with knowledge of business operations; experience working with and/or supporting Blackboard; at least two years of experience working in a customer service environment; excellent verbal and written communication skills.
Preferred qualifications: bachelor's or master's degree in computer science, MIS, computer technology, or related field; additional years of technology support experience and networking knowledge in a higher education or equivalent setting; advanced experience working with Blackboard; over three years of experience working in a helpdesk or microcomputer support environment; supervisory experience; professional documentation experience; experience supporting campus-wide systems used for academic purposes, such as learning management systems and testing applications; advanced customer service experience with a focus that integrates technical support.
Send letter of application, resume, transcript(s), and the names and contact information for three professional references to:
Search Committee--HelpDesk Support Technologist Unified Technology Support Ball State University Muncie, IN 47306
Review of applications will begin immediately and will continue until the position is filled. www.bsu.edu/ucs
Ball State University is an equal opportunity, affirmative action employer and is strongly and actively committed to diversity within its community.