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Associate Director of Client Services

Position Deleted on 6/14/2013. This position is no longer an active posting on HigherEdJobs.
Las Vegas, NV
Admin - Financial Aid
Application Due:
Open Until Filled
Full Time
The University of Nevada, Las Vegas invites applications for Associate Director of Client Services.

UNLV is a comprehensive research university of approximately 27,000 students and 2,800 faculty and staff dedicated to teaching, research, and service. The university has internationally recognized programs in hotel administration and creative writing; professional degrees in law, architecture, and dental medicine; and leading programs in fine arts, sciences and education. UNLV is located on a 332-acre main campus and two satellite campuses in dynamic Southern Nevada. For more information, visit us on-line at:

This position exists to assist in the administration of the over $240 million in student aid programs at UNLV. Approximately 70% of all students receive some form of financial aid. This position provides students, families, and the internal and external University communities with information about fund sources, debt management, budgeting, student financial planning, and guidelines for mastering on-line and interactive applications and self-counseling services. This position also works directly with students to enhance their understanding of the practical meaning behind their rights and responsibilities when applying, accepting, and regaining eligibility for scholarship, grant, part-time employment, and student loan programs.

Reporting to the Director of Financial Aid and Scholarships, the Associate Director of Client Services requires an understanding of enrollment management strategies and the ability to apply such strategies in an effective manner consistent with the policies of federal, state, and NSHE policies and guidelines. Financial aid leveraging, data analysis, query writing, student development theory, managerial skills, accommodating personality, and other support skills are necessary to maintain the performance requirements necessary within an enrollment services environment.

The Associate Director of Client Services supervises and trains the Client Services staff. The incumbent will review business processes, analyze data, develop procedures manuals, update forms, develop literature and outreach programs. This position continuously monitors the financial aid environment for improvements and makes necessary adjustments to minimize audit findings and enhance customer service.
This position assists in developing and running queries necessary to maintain data integrity including UNLV data analysis trends, ad hoc reports, IPEDS, Common Data Set, etc.

This position requires a well-rounded individual who has experience within most aspects of a financial aid business process such as common origination and disbursements, awarding, repackaging, return of title IV funds, verification, counseling, direct lending, alternative loans, employee supervision, a firm command of the federal student aid handbook, etc.

This position requires a bachelor's degree from an accredited college or university in Counseling, Education, Business, Interdisciplinary Studies, Communication, or another closely related field and five years of comparable professional experience in student financial aid/services including: experience supervising and training financial aid personnel; knowledge of applicable federal and state laws and policies regarding financial aid programs and the ability to interpret and ensure compliance with them. Candidates should possess: good customer service skills; ability to work collaboratively; incisive analytic ability to collect and interpret qualitative and statistical data for problem-solving and forecasting; excellent written and oral communication skills; strong computer skills, including familiarity with financial aid/student information systems, as well as spreadsheet and word-processing applications.

Salary competitive with those at similarly situated institutions. Position is contingent upon funding.

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Although this position will remain open until filled, review of candidates' materials will begin on March 1, 2013 and best consideration will be gained for materials submitted prior to that date. Materials should be addressed to Norm Bedford, Search Committee Chair, and are to be submitted via on-line application at For assistance with UNLV's on-line applicant portal, contact UNLV Employment Services at (702) 895-2894 or
UNLV is an Affirmative Action / Equal Opportunity educator and employer committed to excellence through diversity.
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