Job Description: Information Technology and Computing Services (ITCS) is recruiting for a Technology Support Analyst to provide microcomputer support for ECU campus community. The position includes providing service and support including troubleshooting, hardware/software configuration, desktop automation, and new technology research and development. The selected candidate will be required to learn new tools and develop skills as project needs and technology change and will need to be adaptable, with an advanced troubleshooting skill set.

Knowledge of Microsoft Windows desktop and mobile computer systems, networking, and client-server applications, as well as experience with a strong emphasis on computer installation/configuration is essential. Candidates should have considerable experience providing end-user support in a large networked environment including network TCP/IP communication configuration, PC hardware and software troubleshooting, and advanced operating system and application troubleshooting skills.

Extensive experience using and supporting Microsoft Office 2007 and 2010, Internet Explorer and Firefox web browsers, Outlook email client, and web-based applications. Windows 7 operating system experience is essential in addition to a working knowledge and experience with Microsoft Windows 7 in an Active Directory environment. Microsoft certifications would be considered a plus.

Candidates should possess excellent organizational, communication, and project management skills with the ability to effectively manage projects, milestones, current and concurrent tasks. It is critical that candidates possess effective oral and written communication skills, as well as exceptional interpersonal skills.

Minimum Qualifications: Associate's degree in computer science, information technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or Bachelor's degree and one year of experience in the information technology field related to the area of assignment; or Bachelor's degree in computer science, information technology, or related discipline; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Special Instructions to Applicants: This position is subject to the Career Banding Salary Administration Plan. If candidates are not identified at the Journey level, management may consider candidates at a lower competency level. Pay will be commensurate with applicant's competencies as well as budget, equity, and market considerations.

Salary Grade Equivalent: 72 (for reduction-in-force priority purposes only)

Job Close Date: 02/18/2013

East Carolina University is an Equal Opportunity/Affirmative Action University and accommodates individuals with disabilities. Proper documentation of identity and employability is required at the time of employment.

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