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Computer and Technology Support Technician II

Position Deleted on 5/06/2013. This position is no longer an active posting on HigherEdJobs.
Elgin, IL
Admin - Computing - Support and Training
Application Due:
Open Until Filled
Full Time
Elgin Community College
Elgin, IL
Computer and Technology Support Technician II

Elgin Community College (ECC) is a comprehensive, fully accredited community college located in Elgin, Illinois, one of its most rapidly growing cities. Our district encompasses 360 square miles, serving 400,000 people, 11,000 businesses with four public school districts and 15 high schools. ECC was selected as one of five Illinois community colleges to participate in the national Achieving the Dream (AtD) initiative. is a long-term national initiative that collaborates with community colleges to help more students earn degrees, complete certificates, or transfer to four-year institutions to continue their studies. The park-like setting of our 145 acre Main Campus offers instruction spanning nine major buildings with beautiful views. ECC also offers classes throughout the northwest suburbs of Chicago with more than 100 off-campus locations.

Fulfilling our mission to improve people's lives through learning, Elgin Community College offers more than a vibrant learning environment, high academic standards, and a real educational value. We are proud to provide some of the most satisfying careers in the field of higher education. Make a bright choice for the future of our students-and for the future of your career. We are currently accepting applications for the Computer and Technology Support Technician II position.

Provide technical support to users of college computer and audio-visual hardware and software in offices and classrooms. Purpose of Job: Focus on finding solutions to new problems and designing processes that will be utilized by the department. This role includes planning, implementing and maintaining departmental standards.

Essential Responsibilities:
1. Test, deploy and maintain software. Automate tasks using scripting to ensure standardization. Track installations and report results using SQL queries. Document procedures.

2. Provide a second level support to Help desk and other Classroom & Technology Support Technicians.

3. Administer personal computers used by faculty, administration, and staff. Install, configure, and maintain operating systems. Develop and implements desktop standards. Modify operating system behavior by configuring computer group policies and registry settings. Oversees the updating of antivirus software and the installation of security patches. Create, test and maintain images and procedures used for the installation of operating systems.

4. Install, configure, and maintains software. Analyze software using file and registry monitoring programs. Modify security settings as needed to allow programs to run correctly for users with the lowest possible permissions. Repackage software by deconstructing installations and recreate them for unattended delivery over the network. Create and maintain scripts used to automate repetitive tasks in order to ensure uniform installation. Obtains proper licensing before installation to assure proper ownership. Manage special projects assigned by the Senior Director of Technology Services. An assignment can begin at the initial planning phase and then continue through deployment and training to coworkers. Research and test new technologies, services, and software. Meet with vendors to implement new or improved technology.

5. Respond to escalated requests for assistance received from the help desk as well as to requests from faculty, administration and staff. Document responses and solutions in order to track problems and to decrease downtime for future incidents. Consult and assist both internal and external clients to provide customized technical solutions to meet the needs of events.

6. Install, troubleshoot and maintains personal computer hardware and accessories, such as printers, fax machines, scanners, cash registers, barcode scanners, including installing their associated device drivers.

7. Responsible for the advanced in-house diagnosis and repair of the many automation and control systems used by presenters throughout college. Position serves as point of contact for outside vendors and works with them until the issue is resolved.

1. Associate's degree (AA) or equivalent from two-year college or technical school; or equivalent combination of education and/or experience.
2. Five years experience troubleshooting and repairing computer hardware and software.
3. Working knowledge of sound systems and common AV automation and control systems.
4. Working knowledge of computer scripting languages for automation of tasks and standards management.
5. Working knowledge of Microsoft SCCM and the JAMF Casper suite for software management on client computers.

For a detailed job posting and to apply, please visit our web site at:

Elgin Community College is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Elgin Community College is an Equal Employment/Equal Access Employer committed to increasing the diversity of our workforce.
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