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Information Technology Services Associate

Position Deleted on 3/25/2013. This position is no longer an active posting on HigherEdJobs.
Chicago, IL
Admin - Computing - Support and Training
Application Due:
Location: Wright College
Employee Type: Part Time Staff
Department: Office of Information Technology
Union Status: Local 1600
Hours: 29 hours per week
Salary: $10.75 - $24.08 per hour
Closing Date: Friday, March 22, 2013

The City Colleges of Chicago (CCC) District 508, is the largest community college system in Illinois and one of the largest in the nation, with 5,800 faculty and staff serving 120,000 students at seven campuses and thirteen satellite sites city-wide. The City Colleges of Chicago is currently in the midst of a collaborative effort to review and revise CCC programs and practices to ensure students leave CCC college-ready, career-ready and prepared to pursue their life's goals.

CCC includes seven colleges: Richard J. Daley College, Kennedy-King College, Malcolm X College, Olive-Harvey College, Harry S Truman College, Harold Washington College and Wilbur Wright College. The system also oversees: the Washburne Culinary Institute, the French Pastry School, two restaurants, five Child Development Centers, the Center for Distance learning, the Workforce Institute, the public broadcast station WYCC-TV Channel 20 and radio station WKKC-FM 89.3FM.

The basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success.

Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff. Maintains, installs and tests software applications on computer hardware throughout the college. Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues.

Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management. Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.

Facilitates use of equipment for various internal and external events. Assembles and disassembles equipment on site before and after classes. Provides limited training to audio-visual/multi-media equipment users.

Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

All CCC employees are required to adhere to CCC Customer Service Excellence standards.

Associate's degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting. Minimum of two years of related work experience.

Knowledge and experience with supporting both Windows and Macintosh platforms. Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills. Sound verbal and written communication skills. Great team player and self-starter.

How to Apply

For consideration, all interested candidates, including current CCC employees, must submit a resume and a cover letter in MS Word or PDF format. Submit by electronic mail only to the below email address,type the position title that you are applying for in the Subject heading and indicate Full Time or Part Time position:

HR Administrator

Chicago residency is required for all full-time employees within 6 months of hire. We are an equal opportunity and affirmative action employer. Vacancies may be pending budget approval.

Due to the high volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in CCC!
City Colleges of Chicago is an Equal Opportunity Employer.
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