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Technology Support Specialist

Position Deleted on 3/27/2013. This position is no longer an active posting on HigherEdJobs.
Chicago, IL
Admin - Computing - Support and Training
Application Due:
Location: District Office
Employee Type: Part Time Staff
Department: Office of Information Technology
Union Status: Local 1600
Hours: 29 hours per week
Salary: $10.75 - $24.08 per hour
Closing Date: Tuesday, March 26, 2013

The City Colleges of Chicago (CCC) District 508, is the largest community college system in Illinois and one of the largest in the nation, with 5,800 faculty and staff serving 120,000 students at seven campuses and thirteen satellite sites city-wide. The City Colleges of Chicago is currently in the midst of a collaborative effort to review and revise CCC programs and practices to ensure students leave CCC college-ready, career-ready and prepared to pursue their life's goals.

CCC includes seven colleges: Richard J. Daley College, Kennedy-King College, Malcolm X College, Olive-Harvey College, Harry S Truman College, Harold Washington College and Wilbur Wright College. The system also oversees: the Washburne Culinary Institute, the French Pastry School, two restaurants, five Child Development Centers, the Center for Distance learning, the Workforce Institute, the public broadcast station WYCC-TV Channel 20 and radio station WKKC-FM 89.3FM.

Provides development, planning, management and implementation of technical service products and services for end users at District Office and the campuses. Additional responsibilities include setup, maintenance and troubleshooting PCs, operating systems, software applications, peripherals, basic network connectivity and applications, and telecommunications products. Additional support supplied for various peripherals, devices and user requests.

Plans and implements strategies to direct users in the application of systems products and services. Conducts systems testing based upon specifications, system capabilities and user requirements. Trains both staff and user community on the effective methods of systems application arranging supportive sessions in proper system application. Provides technical support by installing, maintaining and troubleshooting PC and client systems, including software, hardware, operating systems, software applications, network cards and peripheral devices such as printers, modems, cell phones, etc.

Maintains proper system hardware and software configuration of client workstations, including OS/security, anti-virus and other software updates. Provides real time backup support to network support staff. Interacts with vendors if necessary regarding hardware/software installation and repairs. Provides basic support of end telecommunications and network devices. Supports other emerging technologies and systems as required by City Colleges of Chicago.

Performs other duties as assigned.

All CCC employees are required to adhere to CCC Customer Service Excellence standards.

Associate degree in Computer Science, Mathematics, Electronics, or related field with 5 years of experience working in an IT or related field with job description and duties comparable to this CCC position, or an equivalent combination of training and experience required.

Requires extensive technical knowledge including high versatility and full familiarity with various hardware and software used at CCC. Good verbal and written communication skills especially for the layman. Organizational knowledge for adherence to proper procedures when issuing access rights to both systems and equipment. Varies levels of creativity and applied knowledge of computer technology is required and desired in order to continue with constant improvement and learning of new, emergent technologies.

How to Apply

For consideration, all interested candidates, including current CCC employees, must submit a current resume and a cover letter in MS Word or PDF format. Submit by electronic mail only to the below email address,type the position title that you are applying for in the Subject heading and indicate Full Time or Part Time position:

Senior Recruiter

Chicago residency is required for all full-time employees within 6 months of hire. We are an equal opportunity and affirmative action employer. Vacancies may be pending budget approval.

Due to the high volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in CCC!
City Colleges of Chicago is an Equal Opportunity Employer.
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