Library Operations Assistant
The Library Operations Assistant supports the Access Services and Information Services departments by providing operational support for reference and periodical collection maintenance, and reciprocal borrowing services. The person in this position performs essential tasks for document delivery, inter-library loan and Massachusetts Virtual Catalog lending, periodicals collection maintenance and for circulation desk operations. He/She also monitors library copiers and printers and related supplies.
Primary Duties, Responsibilities, and Tasks:
Process InterLibrary Loan requests from non-consortium libraries using the WorldCat Resource Sharing and Sirsi Dynix Massachusetts Virtual Catalog systems, maintaining all records for lends, preparing items for shipment, and correcting problems when they occur.
Fill requests received from Fenway Libraries Online library patrons using the automated library system. Prepare materials for pick up and process materials delivered by courier on a daily basis.
Maintain the periodicals and theses collections, a responsibility which includes training and overseeing the daily activities of 1-3 student assistants who shelve materials. Maintain the reference collection by filing and shelving library materials, and collecting statistics on their use, on an as-needed basis.
Assist with the Circulation desk operations, providing support and direction for work study students in the absence of the Circulation Manager and Assistant Circulation Manager. Provide basic reference service.
Monitor photocopiers, microfilm reader-printers, and other printers by maintaining and ordering supplies, correcting simple problems, and reporting more complex problems to service technician.
Required Knowledge, Skills, and Education (including hardware, software, and equipment):
Bachelor's Degree or current enrollment in a baccalaureate degree program.
Ability to operate a computer and familiarity with Microsoft Outlook, Word, and Excel. Knowledge of Library of Congress call number system. Familiarity with Internet Explorer and/or Firefox. Must be able to handle stressful interactions with patrons.
Preferred/Desirable Knowledge, Skills, and Education (including hardware, software, and equipment):
High level of ability in using Ex Libris Voyager (or similar library management system), Ariel, CLIO and the Massachusetts Virtual Catalog software systems.
Ability to manage Library Document Delivery functions and their interactions with the Circulation functions.
Required Prior Work Experience :
One year of experience working with customers or academic community members.