Program Coordinator « Position Deleted on 9/16/2013 »
|Institution:||Weill Cornell Medical College|
|Location:||New York City, NY|
|Primary Location:||New York City|
|Number of Openings:||1|
Under direct supervision of the Program Director, the Program Coordinator is responsible for the coordination and management of day-to-day operations for the new Lung Cancer Screening Program at Weill Cornell Imaging at the New York-Presbyterian (WCINYP). The Program Coordinator will be responsible for development of the program, program planning, and providing leadership to staff to provide patient care in accordance with Weill Cornell -We Care standards of customer service. This individual will work closely with management, Radiologists, WCINYP Practice Managers, Chief Technologists, Customer Service Manager, Marketing Supervisor, and staff to optimize patient throughput and respond to patients' and referring physicians' needs. The Program Coordinator also implements overall quality assurance and compliance.
Serves as the principle point of contact for all operational and administrative matters regarding the Lung Cancer Screening Program. Coordinates patient selection, invitation, scheduling and outreach for the Lung Cancer Screening Program. Organize and distribute information for patients and referring physicians about the program.
Ensures that program guidelines and procedures, including development of program guidebooks, clinical reminders and templates are implemented appropriately.
Monitors patients due for screening and assist with scheduling screening scans and follow-up procedures. Completes clinical documentation in the electronic medical records system. Discusses the program and screening risks and benefits with patients. Coordinates and facilitates referral to smoking cessation coordinator (local). Monitors and assists with follow-up of abnormal findings.
Responsible for timely response to and documentation of patient complaints (registered by patient on-site for exam, by telephone, written letter or Patient Services Administration). Drafts response correspondence. Maintains log of patient complaints to determine patterns; when feasible devises and implements solution or makes recommendation for changes in policies to prevent continuation of cause of complaints or problems.
Ensures compliance with HIPAA, New York State DOH, JCAHO and other local, state and federal regulatory agency requirements. Works closely with Departmental Compliance team to comply with WMC Billing Compliance program. Prepares payment and purchase requisitions, blanket and standing orders. Orders supplies and equipment. Monitors and maintains monthly records of individual faculty's P.O. Accounts. Identifies and follows-up on unanticipated non-budgeted expenses variances with appropriate business office or administrative personnel in the department. Manages inventory. Maintains up-to-date knowledge on billing and other operational issues.
Participates in program quality meetings with regular communication and report to site director. Leads the collection, organization, storage, and submission of program data to necessary organizations. Maintains project records. Enters clinical information into the program database, as needed. Participates in clinical trials and database management. Presents program updates and data at conferences and meetings.
Manages Lung Cancer Screening Program support staff. Participates in all daily activities of the staff by assisting with patient reception registration appointments, insurance pre-certifications, and other patient care related activities. Approves work schedules and time off requests. Maintains or supervises the submission and entry into payroll time-keeping system of biweekly time sheets; maintains accurate attendance and punctuality records.
Analyzes and evaluates workflow, on an on-going basis, to ensure maximum efficiency. Makes recommendations to departmental management for improvements in workflow, patient and referring physician satisfaction. Maintains open communication with Customer Service Manager, other WCINYP practice managers, departmental staff, and Hospital personnel for effective coordination of services and to ensure handoffs result in accurate and timely transmissions (hand-off) of information required for patient care.
Train, coach, discipline, evaluate (written performance appraisals) and coordinates support staff for the Lung Screening Program in accordance with WMC Human Resources policies & procedures. Provides training to staff in complex radiology systems (RIS, PACS, Powerscribe) and clinical information systems (EPIC). Also provides training to staff in use of EPIC registration and billing system. Training includes patient appointments, registration, and insurance pre-certification. Resolves problems related to patient care and other administrative activities.
Exercises discretion, sensitivity, confidentiality during conversations with patients, staff or physicians regarding the complaint. Responsible for monitoring billing activities to include service to posting, missing charge reports, and utilization of IDX systems. Meets periodically with billing personnel to identify areas for improvement that may impact upon the A R management and net collections for the practice.
Serves as an operational resource for clinical staff - referring physicians, physician extenders and interventional radiology staff. Acts as liaison between screening site's support staff and CT technologists.
Maintains up-to-date knowledge of essential computer systems and software vital to delivery of patient care and practice operations. In particular, cultivates an extensive knowledge base of new advances in CT imaging equipment, software and radiation dosage.
Performs other related duties as assigned.
Bachelor's degree in a major in nursing, public health, or health services administration.
Approximately two to three years related work experience.
Prior experience in a radiology practice setting strongly preferred.
Highly Desired Requirements
Master's Degree in Public Health or MPH student.
Working knowledge of RIS, PACS or EPIC.
Skill and Abilities
Must possess outstanding customer services skills; compassionate, courteous, and helpful phone manner.
Strong accountability for results and performance management.
Strong writer and skilled in proofreading and editing.
Demonstrated communication skills including professionalism, poise, excellent verbal and written communication skills, the ability to deal with multiple constituencies, as well as sensitive and difficult patient and personnel issues.
Demonstrated ability to be detailed oriented.
No relocation assistance is provided for this position.
Visa sponsorship is not available for this position.
Founded in 1898, and affiliated with what is now New York-Presbyterian Hospital since 1927, Weill Cornell Medical College is among the top-ranked clinical and medical research centers in the country. In addition to offering degrees in medicine, Cornell also has Ph.D. programs in biomedical research and education at the Weill Graduate School of Medical Sciences, and with neighboring Rockefeller University and the Sloan-Kettering Institute, has established a joint MD-PhD. program for students to intensify their pursuit of Cornell's triple mission of education, research, and patient care.
Weill Cornell Medical College's educational mission emphasizes the importance of combining a strong foundation in the medical sciences with extensive clinical training in patient care. By promoting a true social commitment, stimulating creativity, and fostering independent thought and study, Weill Cornell Medical College continues to cultivate the best of tomorrow's leaders in the field of medicine.
Weill Cornell Medical College is an equal opportunity, affirmative action educator and employer.